Shipping policy

Thank you for shopping at Tender Loving Empire! 
Your support means the world to us and helps us to continue to bring you unique, handcrafted gifts from local makers! 💝

To ensure your gifts arrive by December 24th, please take note of our order deadlines:

West Coast/ Central US Delivery

  • Order by 12/18: All shipping options available for 12/25 delivery
  • Order by 12/19: Select a higher shipping option
  • Order by 12/20: Overnight UPS only

East Coast / Midwest Delivery

  • Order by 12/17: All shipping options available for 12/25 delivery
  • Order by 12/18: Select a higher shipping option
  • Order by 12/19: Overnight UPS only

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Shipping & Delivery Information: 

Order fulfillment times may vary, ranging from 3-6 business days (Mon-Fri).

Once your order has been shipped you will receive a separate email with your tracking information.

All orders are shipped via USPS. Once your order has shipped you will receive a confirmation email with tracking information, at which time you can see an estimated delivery date from USPS. 

These times are estimates and are not guaranteed by Tender Loving Empire.
For more information contact us at customerservice@tenderlovingempire.com

In-Store Pickup

Your order will be ready for pick-up in 3-5 business days. We'll send you an email when it's ready to be picked up.

  • West End Store:
    412 SW 10th Ave. Portland, OR 97205
    Hours: Monday- Sunday | 11:00AM - 7:00PM

  • Hawthorne Store:
    3541 SE Hawthorne Blvd, Portland, OR 97214
    Hours: Monday- Sunday | 11:00AM - 7:00PM

International Shipping

Shipping times for international orders vary, and rates start around $20 USD. Please contact customer service for specific questions on your order.